The Oyster Inn Privacy Policy

This policy was updated on 18th May 2018

Respecting your privacy and safeguarding your data

We are committed to upholding your privacy and taking care with the personal information that you may volunteer as part of your e-newsletter sign up or when you book a table with us.

The personal information we collect or use is treated securely and in accordance with our privacy policy (described below). Whenever you give us personal information, you are consenting to its collection and use in accordance with this policy.

What personal information do we collect and use?

You will be asked for personal information about you whenever you interact with us, for example when you:

We will retain your name, full address, and contact details including email and telephone number, together with your contact preferences.

When you book with us

We will retain your name and contact details when you make a booking via over the telephone. We do not keep a record of your bank or credit card details used to pay for your food and drink.

Sensitive Information

Some of the information we collect from you (for example, dietary requirements) may constitute sensitive personal data. We will only ever use this in accordance with this policy and shall maintain necessary measures to protect this information and its confidentiality.

What we use your information for

Depending on the preferences you have indicated, we will use the personal information you have provided to:

Opting into and out of marketing communications

With your explicit consent we will contact you to let you know about upcoming events, offers and updates on our business. Occasionally we may include information about other businesses that we work with, including, but not exclusively, The Butley Brewhouse.

We use a third party provider, MailChimp, to deliver our e-newsletters. We review statistics around email opening and clicks using industry standard technology to help me monitor and improve our e-newsletters. For more information, please see MailChimp’s privacy notice.

You can opt out of any or all of the above communications at any time simply by selecting ‘unsubscribe’ at the bottom of any email communication or by contacting us at contact@butleyoyster.com

Who might we share your personal information with?

We do not share your personal data with third parties and we do not trade email lists with other organisations and businesses. We will never share your information for promotional purposes.

How do we keep your personal information safe?

We place great importance on the security of your personal information and will always take appropriate precautions to protect it from unauthorised or unlawful processing and against its accidental loss. The personal details that you provide will be held securely and will not be used for any other purpose than as provided for in this policy.

How do we keep your information up to date?

We will endeavour to keep your personal information accurate and up to date. If you become aware of errors or inaccuracies, please email us at contact@butleyoyster.com We would really appreciate it if you could let us know if your contact details change.

How can you access the information we hold about you?

You have the right to know what personal information we hold about you and request to receive a copy of that information. Any access requests will be subject to a £10 fee to meet the costs in providing you with the details of the information we hold about you.

Links

Our website may occasionally contain links to other websites. We are not responsible for the privacy practices of these and you should read their own privacy policies.

Cookies

We do not use cookies on our website.

Changes to this policy

Our privacy policy may change at any time, so you may wish to check it each time you visit our website. Any changes will apply from the time they are posted to this page. If we make any significant changes in the way we treat your personal information we will make this clear on our website or by contacting you directly.

How long will we keep your information for

We will hold your personal information for as long as is necessary for the relevant services, for example we will keep a record of any bookings you have made with us for at least five years. If you have not been a customer for more than five years your personal data will be erased from our records.

CCTV

In accordance with our Premises Licence, we have CCTV for the purposes of crime prevention which are focused primarily on the entry and exits of the premises. We are obliged to keep the footage for at least 30 days in case the authorities wish to view it. None of the footage will be used for any other purpose than crime prevention/prosecution. We are registered with the Information Commissioner’s Office.

Your Rights

Under the General Data Protection Regulation, which becomes law in the UK in May 2018, you are also granted a number of additional rights. These include:

• The right to rectification

• The right to erasure

• The right to data portability

• The right to object

• Rights in relation to automated decision making and profiling

For more information on these rights please read the relevant guidance issued by the ICO at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr

If you have any questions at all about the ways in which we collect and use your personal information, please contact us at contact@butleyoyster.com at any time.


Inderwick Pubs Ltd

Registered offices: Delta Place, 27 Bath Road, Cheltenham, United Kingdom GL53 7TH. Company Reg No. 09986425